conversation-analytics-solution
Our Conversational Analytics module captures, processes, and analyzes voice and text interactions at scale—transforming unstructured conversations into actionable intelligence. From sales performance to customer sentiment, every word holds data you can use.
Core Capabilities
Voice + Text Interaction Analysis
Voice + Text Interaction Analysis
Keyword & Intent Extraction
Keyword & Intent Extraction
Customer Journey Insights
Customer Journey Insights
Automated Transcription & Tagging
Automated Transcription & Tagging
Real-Time Alerts & Coaching Moments
Real-Time Alerts & Coaching Moments
Built for Scale and Security
Scalable to millions of conversations/month
On-prem, cloud, or hybrid options
Data anonymization and role-based access
GDPR, HIPAA, ISO compliant
Use Cases Across Teams
Sales Teams – Identify top-performer behaviors
Support Operations – Reduce AHT, monitor resolution
QA & Training – Full conversation audit coverage
Marketing – Voice of the customer insights
CX & Strategy – Journey mapping and friction tracking
Powerful API & Dashboards
Easy REST API Integration
Multi-language Support
Time-based Call Segmentation
Export to CRM, BI, or Data Lake
Custom Dashboards
What You Can Measure
Metric
Description
Customer Sentiment
Emotional tone and polarity by segment
Agent Talk Ratio
Measure speaking balance vs. listening
Call Driver Analysis
Top reasons for contact
Compliance Flags
Missed disclaimers, abusive language, etc.
Outcome Correlation
Match talk patterns with successful calls
