agent-assist
Empower your contact center agents with real-time guidance, automated insights, and AI-driven tools—so they can focus on delivering exceptional customer experiences with confidence and speed.
Core Features
Real-Time Transcription & Summarization
Real-Time Transcription & Summarization
Smart Script Suggestions
Smart Script Suggestions
Knowledge Base Lookup
Knowledge Base Lookup
Customer Sentiment & Emotion Tracking
Customer Sentiment & Emotion Tracking
Live CRM & Ticket Updates
Live CRM & Ticket Updates
Why Choose Our Agent Assist?
Reduce Average Handle Time (AHT)
Boost First Call Resolution (FCR)
Consistent Quality
Seamless Integration
Industries Benefiting from Agent Assist
Banking & Insurance
E-commerce & Order Support
Healthcare & Claims
EdTech & Student Services
IT & Technical Support
Performance
Metrics
Metric
Impact
Average Handle Time (AHT)
-30% Reduction
First Call Resolution
+25% Improvement
Agent Training Time
-40% with On-the-Job AI Support
CSAT Score
+20% Boost from Real-Time Assistance
